Strict No-Refund Policy

Last Updated: 14-October-2026

Effective Date: This No-Refund Policy applies from 14-October-2026 to anyone who signs up for the Solutions or signs an agreement with Lidgen on or after that date. For customers who accepted an earlier version, this No-Refund Policy takes effect on 28-October-2026, and the earlier version applies until then.

At Lidgen, we commit significant resources—including proprietary data costs, server infrastructure, and third-party API fees—the moment you activate your account or sign a service agreement. Therefore, we do not offer refunds under any circumstances.

Subscription Fees: Non-refundable.

Setup/Onboarding Fees: Non-refundable.

Unused Credits and Partial Months: Non-refundable.

Lead Commitment: Not reaching a Lead Commitment set in a signed service agreement does not entitle you to a refund or credit. The only remedy is the one set out in that agreement.

Cancellation: You may cancel your subscription at any time from your dashboard or by email to b@lidgen.io to prevent future charges. Your access to the Solutions will remain active until the end of your current billing period. Managed services require 14 days' written notice before the end of the current billing cycle, as set out in the Managed Service Agreement.

By subscribing to Lidgen Solutions or signing a service agreement with Lidgen, you acknowledge and agree to this No-Refund Policy.